Privacy Policy

PRIVACY AND SECURITY

PRIVACY POLICY

This document sets out the policy of Go Beyond Broome Pty Ltd trading as Go Horizontal Falls Tours (ABN 54623284926) relating to the privacy of your personal information (Privacy Policy). Go Horizontal Falls Tours are committed to protecting the privacy of the personal information it collects and receives. Go Horizontal Falls Tours is bound by the Australian Privacy Principles (APP) contained in the Privacy Act 1988 (Cth) (Act). This Privacy Policy applies to all your dealings with Go Horizontal Falls Tours via the Go Horizontal Falls Tours website (gohorizontalfallstours.com.au).

At Go Horizontal Falls Tours, we understand and acknowledge the importance of your personal information and we care about your concerns with its collection, use and disclosure. This privacy policy sets out how Go Horizontal Falls Tours uses and protects any information that you give Go Horizontal Falls Tours when you use this website. Should we ask you to provide certain information by which you can be identified when using this website, and then you can be assured that it will only be used in accordance with this privacy statement. Go Horizontal Falls Tours may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

This Privacy Policy applies to all your dealings with Go Horizontal Falls Tours. Information collected on the Go Horizontal Falls Tours website, or through marketing activities or from existing client, employee, contractor and subcontractor databases will belong to Go Horizontal Falls Tours and may be utilised for direct marketing activities. Under no circumstances will Go Horizontal Falls Tours sell, share or rent this information in any manner to any unaffiliated third parties unless required by law.

This privacy policy contains information about:

  1. The kinds of personal information that Go Horizontal Falls Tours collects;
  2. How Go Horizontal Falls Tours collects and holds personal information;
  3. The purposes for which Go Horizontal Falls Tours collects, holds, uses and discloses personal information;
  4. How you may access the personal information that Go Horizontal Falls Tours holds about you, and how you may seek correction of that personal information;
  5. Disclosure of overseas recipients that Go Horizontal Falls Tours uses to handle personal information;
  6. Significant handling practices used by Go Horizontal Falls Tours.
  7. How you may complain about a breach of the Australian Privacy Principles by Go Horizontal Falls Tours and how Go Horizontal Falls Tours will deal with such a complaint.
  8. The kinds of personal information that Go Horizontal Falls Tours collects.

In the process of conducting its business, Go Horizontal Falls Tours may collect a wide range of personal information, including:

  • your name;
  • your address;
  • your date of birth;
  • your telephone number(s);
  • your e-mail address;
  • information contained on identification documents (such as driving licences) and, in some specific cases, copies of such identification documents, where we require these to verify your identity;
  • your IP (Internet Protocol) address, server address, domain name, browser, operating system;
  • information that may assist us to confirm your tour booking, including your dietary requirements, details of any medical conditions and credit card details.
  • information on your browsing activity when visiting our website (pages visited, time on site, number of visits, campaign tracking, search data);
  • your user name for social networking sites that you use, to refer to, or in conjunction with, competitions and giveaways; and
  • personal preferences and household information.
  1. How Go Horizontal Falls Tours collects and holds personal information.

Go Horizontal Falls Tours collect personal information in several ways, including:

  • when you order products and services (i.e. membership subscription) from Go Horizontal Falls Tours, either online or over the telephone;
  • when you pay for goods by cheque;
  • when you subscribe to Go Horizontal Falls Tours mailing list;
  • when you enter competitions or promotions run by Go Horizontal Falls Tours;
  • when you provide Go Horizontal Falls Tours with your details for customer care purposes;
  • when you browse Go Horizontal Falls Tours website;
  • when you submit an enquiry using Go Horizontal Falls Tours website;
  • when you publicly comment about Go Horizontal Falls Tours on social media sites (for example so that we can answer questions about our services).

If you are visiting Go Horizontal Falls Tours website, we may use technology to collect information as to your activities, including:

  • cookies;
  • the IP address of your computer (or other devices);
  • your web browsing history on Go Horizontal Falls Tours In order to provide our services, we may collect sensitive information such as health information, only with our client’s consent.

The following Google Analytics features are implemented on this website:

  • “Demographics & Interest Reports”: this feature allows us to better understand who our users are for users that have demographics associated with them. Go Horizontal Falls Tours and our agencies use first-party cookies (such as the Google Analytics cookie) or other first-party identifiers to collect website user information for the purposes of analysing website traffic and visitor behaviour.
  • “Remarketing with Google Analytics”: this feature allows Google to show you advertisements based on your previous visits to Go Horizontal Falls Tours website.

Visitors can opt-out of the Google Analytics Advertising Feature - Demographics & Interest Reports and Remarketing with Google Analytics feature by visiting the Google advertising opt-out page:

https://policies.google.com/technologies/ads

For more information about this, we encourage you to visit Google Analytics' currently available opt-outs for the web at https://tools.google.com/dlpage/gaoptout/. Go Horizontal Falls Tours will not facilitate the merging of personally-identifiable information with non-personally identifiable information collected through any Google advertising product or feature.

Do We Use Your Personal Information For Marketing Purposes?

As part of the services that we provide to you, we may:

  • use personal information that we have collected about you to identify a product or service that may benefit you;
  • contact you from time to time to let you know about a product or service that we believe you might be interested in; and
  • disclose your personal information to our related entities, any one or more of the Recipient Parties or to our business partners (including third party facilitators) to enable them to tell you about a product or service that you might be interested in.
  • place cookies on browsers for targeted advertising purposes
  • collect data such as IP addresses, cookie identifiers and website activity

By providing your personal information to us or by agreeing to accept the terms of this privacy policy, or both, you consent to your personal information being included in our database to be used for direct marketing purposes, including those described above, however, you can opt-out, unsubscribe or make a request not receive direct marketing communications from us, by calling us on 08 9192 5577 or by writing to us at Go Horizontal Falls Tours, Unit 1, 15-17 Dampier Terrace, Broome WA 6725 or emailing at hello@gobeyondbroome.com.au. Additionally, each direct marketing communication, including all emails and SMS, will include an opt-out or “unsubscribe” option which will immediately indicate to us that you no longer wish to receive materials of this kind. If you make a request not to receive direct marketing communications from us, we will stop sending you these materials.

You may make a request that we do not disclose your personal information to facilitate direct marketing by another organisation and you may request that we provide you with the source of any personal information we use for direct marketing purposes. Any such requests will be actioned within a reasonable period and there will be no charges to you for making, or to you from us actioning, such requests.

Do We Share Your Personal Information With Others?

We may share your personal information with other companies that are related to us or with any Recipient Party. By agreeing to accept the terms of this privacy policy or by providing your personal information to us, or both, you consent to your personal information being shared with our related entities and with any one or more of the Recipient Parties.

We deal with third party service providers who may assist us with a variety of functions including with research, mail and delivery, security, insurance, professional advisory (including legal, accounting and auditing advice), banking, payment processing, facilitating credit arrangements, credit reporting, fraud checks, data storage, information processing, order tracking, marketing, product reviews, IT systems support, online competitions, responding to customer queries and complaints or technology services. By agreeing to accept the terms of this privacy policy or by providing your personal information to us, or both, you are taken to have consented to us disclosing your personal information to our third party service providers. Where we engage third party service providers to perform services for us, those third parties may be required to handle or deal with your personal information. Under these circumstances, those third parties must safeguard this information and must only use it for the purposes for which it was supplied and we will make all reasonable enquiries to try to ensure that this is the case.

Wherever possible, we will limit the information provided to independent third parties to that information required for those third parties to properly perform their functions. Further, our contracts with these third parties will always require the third parties to comply with the APPs (or equivalent standards).

Our Use Of Cookies

A cookie is a small piece of text that is placed within the memory of a computer and can be later retrieved by web page servers. We use cookies to enhance your interaction and convenience with our website and do not use cookies to record any personal information.

Cookies may record information about your visit, including the type of browser and operating system you use, the previous site you visited, your server’s IP address, the pages you access and the information downloaded by you. While this anonymous statistical data may be aggregated and used in broader statistical analysis by us and our web monitoring service provider to improve our services, at no time can we personally identify you as the source of that data.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our website.

Some of our business partners, such as our Web analytics provider, also use cookies on our website. These cookies are used to track visitor behaviour, and Go Horizontal Falls Tours has no access to or control over these cookies. This Privacy Policy covers the use of cookies by Go Horizontal Falls Tours only and does not cover the use of cookies by any third parties.

Social Networks

If you follow us or interact with us on any of our pages on third party social media platforms, such as Facebook, Instagram, Pinterest, You Tube or Linkedin, the information that you provide will be subject to the third party’s own privacy policies. Please check these policies before you submit any personal data to these networks.

Security

At Go Horizontal Falls Tours, we are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

  1. The purposes for which Go Horizontal Falls Tours collects, holds, uses and discloses personal information.

The personal information you provide to Go Horizontal Falls Tours is generally used to provide goods or services to you, and in particular for the following reasons:

  • to keep an internal record of the transactions with each other;
  • to provide you with services or products;
  • to improve our services or products;
  • to periodically send you promotional emails about new workshops, health services, special offers or other information which we think you may find interesting using the email address which you have provided, if you have indicated that you would like Go Horizontal Falls Tours to do so;
  • to contact you for market research purposes, by email, phone, fax or mail, from time to time. We may use the information to customise the website according to your interests.
  1. How you may access the personal information that Go Horizontal Falls Tours holds about you, and how you may seek correction of that personal information.

You may choose to restrict the collection or use of your personal information in the following ways:

  • if you have previously agreed to Go Horizontal Falls Tours using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing Go Horizontal Falls Tours at hello@gobeyondbroome.com.au.
  • Alternatively, you may unsubscribe from our database using the “unsubscribe” function provided at the bottom of any emails previously sent to you by Go Horizontal Falls Tours. Go Horizontal Falls Tours will not sell, distribute or lease your personal information to third parties unless required by law to do so or with your authorisation.

You may request details of personal information which we hold about you under the Data Protection Act 1998. For most requests, your information will be provided free of charge, however, we may charge a reasonable fee if your request requires a substantial effort on their part. If you would like a copy of the information held on you please write to hello@gobeyondbroome.com.au.

If you believe that any information Go Horizontal Falls Tours is holding on you is incorrect or incomplete, please write to or email Go Horizontal Falls Tours as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

  1. Disclosure of overseas recipients that Go Horizontal Falls Tours uses to handle personal information.

Go Horizontal Falls Tours could need to disclose your personal information to an Overseas Recipient (third party), for example in the instance of a database hosted outside Australia, or where you are interacting with a web or mobile application based overseas.

Before disclosing your personal information to an Overseas Recipient, Go Horizontal Falls Tours has an obligation under APP 8.1 to take reasonable steps to ensure that the Overseas Recipient does not breach the APPs in relation to your personal information, as well as an obligation under APP 6 to only disclose your personal information to an Overseas Recipient for the primary purpose for which that personal information was collected (unless an exception applies under APP 6).

At Go Horizontal Falls Tours, we take all reasonable steps to select reliable and compliant Overseas Recipients.

  1. Significant handling practices used by Go Horizontal Falls Tours.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the websites in question.

  1. How you may complain about a breach of the Australian Privacy Principles by Go Horizontal Falls Tours and how Go Horizontal Falls Tours will deal with such a complaint.

If you have any questions about Go Horizontal Falls Tours Privacy Policy or have a problem or complaint on how Go Horizontal Falls Tours handled your personal information, please get in touch as soon as possible.

Go Horizontal Falls Tours contact details are:

Unit 1, 15-17 Dampier Terrace, Broome WA 6725

Phone: +61 (08) 9192 5577

Email: hello@gobeyondbroome.com.au

Go Horizontal Falls Tours will try to resolve your complaint within a timely manner, and anyway letting you know who is responsible for managing your complaint. You will then be contacted to let you know how long it will take to resolve the complaint.

If Go Horizontal Falls Tours is unable to resolve your complaint you will be advised to make further inquiries, or make a complaint directly with the Privacy Commissioner whose contact details are found on their website https://www.oaic.gov.au/.