Terms & Conditions

MINIMUM PASSENGER NUMBERS:

Tours require a minimum number of ten (10) passengers to operate. If a tour is cancelled due to minimum passenger numbers not being reached, passengers will be offered an alternate tour option with a similar tour itinerary or be provided with a full refund.

TERMS AND CONDITIONS:

  • All tours are subject to weather conditions and tides.
  • Go Horizontal Falls Tours reserves the right to cancel or change tours without notice.
  • Go Horizontal Falls Tours shall not be held liable for any accident, injury, delay, loss or damage caused by the provision of, or failure to provide, any services listed on this website.
  • Coach pick-up and tour times will be confirmed at the time of booking.
  • Children 0-3 years of age are not permitted on the tours.
  • Children under the age of 16 years must travel with a parent or guardian.
  • Family refers to two adults (13 years and above) and two children (4 - 12 years).
  • Due to limited seating, all tour bookings must be paid for in full to secure booking.
  • Light aircraft weight restrictions mean we cannot take passengers over 120kg.
  • The Horizontal Falls are a natural phenomenon formed by the large Kimberley tides. For safety reasons, we do not offer passage through the narrow gap (second gap).
  • Due to the remote nature of our operation, we require at least 24 hours’ notice to cater to special dietary requirements.
  • Go Horizontal Falls Tours operates seasonally from March to October/November (weather and passenger number dependent). Exact season commencement and conclusion dates are subject to change.
  • Prices are subject to change.

CANCELLATION POLICY AND INSURANCE:

  • Go Horizontal Falls Tours reserves the right to cancel or change tours without notice.
  • Go Horizontal Falls Tours requires 48 hours notice of any tour booking cancellation. Less than 48 hours notice of cancellation will incur a charge of 100% of the tour price. A fee of 50% of the tour price will apply if cancelling 2 to 14 days prior to the tour departure.
  • Tour bookings are non-transferable if within 14 days of tour departure.
  • Given the remote and adventurous nature of our operation, we strongly recommend that all passengers purchase comprehensive travel insurance.